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  1. How will winning be credited to your account?
    On declaration of result, the money will be credited to your card account automatically.
  2. How do I get my Account number and Password?
    Scratch the scratch area of the card to reveal your Account number and password.
  3. What is the Account Number?
    Account number is the first 12 digit number beneath the scratch tape. It is used for authentication purpose when for playing lottery, Auctions, call center etc.
  4. What is the Password?
    Password is the 4-digit number after the account number. This too is available under the scratch area.
  5. What is a serial ID?
    Serial Id is the 14-Digit Number Visible on the backside of the card. This number is used for all queries. When you call our customer care center, you can check all your details with this number. This number is provided so that you need not part with your account number and password during any queries.
  6. Is this a credit card or a debit card?
    No, this is neither a credit card nor a debit card. It is the new face of cash! It has similar uses like cash for applications, which currently does not accept cash like purchases on the net, purchases on an SMS, or purchases on a telephone.
  7. How do I know the card is genuine?
    Ensure that the plastic pouch and the scratch area is not tampered with.
  8. Where do I lodge a complaint?
    You can lodge your complaints on the web site and also with the call center i.e. the customer service executive.
  9. What all things I can buy with this card?
    You can use your JumboCard in following areas:
    Online shopping
    Utility Bill payment
    Multi level marketing
    Hotels & Resorts 
    Online Gaming
  10. Can I encash my winnings from JumboLottery lottery that are credited to my card?
    Yes, you can encash your winnings. Winnings up to Rs.5000 are credited directly to your card.
  11. Where do I get to buy this card?
    JumboCard is available with all branch offices of
  12. What are the denominations of JumboCard available in the market?
    Currently JumboCard Cash is available in Rs.100, Rs.200, Rs.500, Rs.1000, Rs.5000 and Rs.10000 respectively.